Office 365 On-boarding/Troubleshooting Tools and Resources

Office 365 On-boarding/Troubleshooting  Tools and Resources:

While we indeed have a lot of tools out there for troubleshooting Office 365 and which can also be used for a successful Office 365 deployment the below mentioned one’s are the widely used tools to troubleshoot/deploy Office 365 .

Office OnRamp–>  OnRamp for Office 365 is an automated assistance tool that helps you gather configuration requirements and perform deployment readiness checks against your on-premises environment.  OnRamp can accelerate the deployment timeline, especially for organizations with requirements such as identity federation or hybrid deployment . OnRamp can be accessed via https://onramp.office365.com/ or  you can access it from within your Office 365 tenant by navigating to the Tools section .

Fast Track–>  As part of the FastTrack program, you’ll receive personalized assistance from a Microsoft onboarding expert who will ensure that your Office 365 service is provisioned and ready to use. All Office 365 enterprise customers are eligible for FastTrack with the purchase of 150 or more eligible seats.

HRC Checks (Health, Readiness and Connectivity Checks) :_   This is a  recommended practice by Microsoft where  you’re supposed to run  health, readiness, and connectivity checks before you set up Office 365.

Here’s why:

  • Checks can find settings in your current environment that might cause problems when you start to set up or use your services.
  • If you know where the potential roadblocks are before you start, you can fix or work around them to make your deployment path easier to complete.

This is just a read only check and this won’t make any changes to the environment , hence the users won’t be affected .

Microsoft Remote Connectivity Analyzer : _ The Office 365 Support and Recovery Assistant helps users troubleshoot and fix their account or profile related Outlook issues. The assistant performs a series of diagnostics tests to identify the root cause of issues, such as verifying users’ credentials, licenses, updates to Outlook clients, and whether Outlook servers are reachable. Depending on the test results, it can offer to automatically fix problems for users or provide instruction on recommended solutions. All the diagnostics results are saved in a log file for users to share with their Outlook admin or support engineers for further investigation. Each time you run Office 365 Support and Recovery Assistant, it automatically gets updated to its latest version, so it can troubleshoot any new Outlook problems.

Link for Remote Connectivity Analyzer :_ https://testconnectivity.microsoft.com/

IDFix: IdFix is used to perform discovery and remediation of identity objects and their attributes in an on-premises Active Directory environment in preparation for migration to Office 365. IdFix is mainly used by the Active Directory administrators who are responsible for DirSync with the Office 365 service.

Link for IdFix Tool :_ http://www.microsoft.com/en-us/download/details.aspx?id=36832

Lync Connectivity Analyzer :  This tool is used to determine whether the connections support Office 365 and On-premises Lync service .

Link for Lync Connectivity Analyzer: _ http://www.microsoft.com/en-in/download/details.aspx?id=36536

MOSDAL (Microsoft Online Services Diagnostics and Logging Support Toolkit) :_  The Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit is used to perform  network diagnostics and collects system configuration, network configuration, and logging information for applications that are used to  Microsoft Office 365. The logs and diagnostic information that the tool generates provide data that helps technical support professionals troubleshoot configuration, network, installation, and other service-related issues.

The MOSDAL Support Toolkit collects log files, registry keys, and configuration settings that would otherwise require time-consuming and labor-intensive collection by using separate tools.

Link for MOSDAL Support Toolkit :_ https://support.office.com/en-us/article/Using-the-MOSDAL-Support-Toolkit-b6c079c4-5d54-465d-bbea-74732c48dc58

In addition to the above mentioned tools you can also use  other tools to support Office 365 , please check this link to get the list of all the tools :_ https://community.office365.com/en-us/w/diagnostic_tools/

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